Caught on Camera: What the Kelowna Concert Incident Means for Security Guards
Last Updated on Jul 15, 2025
At a packed Bush concert in Kelowna on April 23, 2025, what began as routine crowd control ended in chaos—and headlines. Multiple videos surfaced showing security personnel engaging in aggressive force against concertgoers. One clip showed a woman slammed to the ground. Others showed fans striking guards.
The story blew up. Some called it “unprofessional.” Others said guards were just defending themselves.
Regardless of where you stand, the event underscores an important truth: In the age of smartphones, every decision you make as a guard is subject to public judgment—often before the facts come out.
Legal Force vs. Excessive Force
Security guards in Canada are allowed to use reasonable force under Sections 25–35 of the Criminal Code. However, Section 26 makes it clear: If the force isn’t reasonable, you may be criminally responsible.
That’s why training matters. Not just in techniques, but in decision-making, communication, and documentation.
A Decision-Making Checklist for Use of Force
- Assess the Risk:
Passive? Aggressive? Threatening? Impaired? - De-Escalate First:
Verbal control > physical control. Always try first. - Match Force to Resistance:
Don’t use high-level force on a low-level threat. - Adjust in Real Time:
Force is a dial, not a switch. - Write the Report Like a Lawyer’s Reading It:
Facts. Sequence. Justification. Tone matters.
Common Mistakes That Ruin Careers
- Using force too soon.
- Reacting emotionally to insults.
- Poor communication between guards.
- Incomplete or defensive reporting.
- Forgetting the camera is always rolling.
Remember: Just because something feels justified in the moment doesn’t mean it will look justified in court—or online.
Lessons for the Field
The Kelowna incident is a case study in everything that can go wrong. But it’s also a chance to reflect, learn, and improve.
Make it a point to:
- Train regularly on use of force and legal updates.
- Role-play scenarios with your team.
- Debrief after every serious incident.
- Use cameras to your advantage, not as a threat.
Your credibility is built one decision at a time.
Need help improving your team’s response tactics? Explore our programs at SecurityGuardCourse.ca.
